The National Broadband Network (NBN) is currently being rolled out throughout Australia with a progressive implementation planned. The NBN utilises a range of technologies for broadband communication and for the majority of Australia, a fixed line connection operating over the existing copper network, in conjunction with new fibre optic technology, will be used. NBN is the wholesaler of this new network – once available customers will have a choice of phone and internet providers known as Retail Service Providers (RSPs) to select a plan that meets your needs.

What changes with the introduction of the NBN?
The NBN changes communications technology to a digital data platform and this will impact upon devices currently used on the copper network, such as telephone landlines, monitored security alarm systems, monitored medical alarms, and lift emergency phones.

What do customers need to do?
For monitored security alarms:

  • Contact their alarm service provider to review the current technology used and update equipment that is not compatible with the NBN
  • Discuss the type of NBN service plan required to operate with  security alarm system
  • Consider moving the monitoring of their security alarm system to alternative technology, such as the mobile network (3G/4G, also known as GPRS)

For lift emergency phone lines and monitored medical alarms:

  • Register their lift emergency phone service with the NBN by providing the correct Full National Number (FNN)
  • Register their monitored medical alarm with NBN
  • Contact their service provider to migrate to an NBN-compatible solution

Changes to the current copper line technology mean such devices may not be compatible with the NBN.
The NBN may have an adverse impact upon existing devices within homes and business. In particular, devices used for monitoring of security alarms, lifts and medical alarms may require updating to ensure they will function when required in an emergency.